frequently asked questions

Our mission is to elevate your standard of care. Velisse meticulously selects cutting-edge products designed to harmonize with any skin type. We seek formulas that transcend the ordinary to provide deep hydration and restoration. Since every skin is a unique ecosystem, we suggest an initial patch test to ensure a seamless integration into your personal routine

Yes. Honesty is at our core. We only partner with suppliers who respect animal welfare and prioritize clean, skin-loving ingredients. No unnecessary fillers, just what your skin truly needs to glow.

We know you're excited to start your new routine. Since we ship directly from our U.S. warehouses, delivery typically takes between 3 to 7 business days after processing.

To ensure the fastest service and the lowest carbon footprint, all Velisse orders are fulfilled and shipped from within the United States.

Once your order is on its way (usually within 24-48 hours), you will receive an email with a tracking link so you can follow your Velisse glow right to your doorstep.

Yes! We love making self-care accessible. We offer free standard shipping on all orders over $59,99 within the U.S.

We accept all major credit cards (Visa, Mastercard, American Express), as well as secure express checkout options like PayPal, Apple Pay, and Google Pay.

Your security is our priority. Our store is powered by Shopify, which uses industry-standard 256-bit encryption technology to ensure your personal and financial data is 100% protected.

Because we aim for the fastest shipping possible, our system processes orders almost immediately. Please contact us within 1 hour of purchase if you need to make changes, and we will do our best to assist you.

We want you to feel confident in your skin and your purchase. If you’re not satisfied, you can return unopened and unused products within 30 days of delivery. Due to the nature of skincare, we cannot accept returns on used items for hygiene reasons.

We take great care in packaging, but accidents happen. If your order arrives damaged, please email us at support@velissegroup.com within 48 hours of delivery with a photo, and we’ll send a replacement immediately at no cost to you.

Once we receive and inspect your return, your refund will be processed back to your original payment method within 5-10 business days.

We’re here for you! You can reach us via email at support@velissegroup.com or through our contact form on this page.

We value your time. Our team typically responds to all inquiries within 24 hours (Monday through Friday), excluding holidays.